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Frequently Asked Questions

  • Shipping
Standard shipping is free on all of our products to addresses within the United States. Standard shipping is usually via USPS Priority Mail. Larger orders will be shipped via UPS Ground. Orders for items in stock are shipped the same day or next day, including Saturdays. You will receive a shipping notice when the order is processed and you should receive your order in 2-4 days. (UPS shipments 4-6 days)

If an item is not in stock, we will notify you upon receipt of your order and advise if a substitute item is available. We will also inform you of the anticipated availability of the item. Items marked as 'special order' are items that we don't normally keep in stock or larger sizes that are custom made to order. These items will ship direct from the manufacturer and are typically shipped within a week. We will notify you of the anticipated ship date. 

Expedited shipping is available on request. Please call for item availability and prices on overnight or second day delivery via Fedex. These orders must be received by noon for same day shipping.

International shipping is available to most locations. Please call or email for rates and delivery times. We are not responsible for any fees or duties imposed upon the shipment by your country. 
 

  • Are these products only for motorcyclists? 
No, anyone who is subjected to heat can benefit from our products. Factory and construction workers, bus drivers, welders, warehouse staff, or anyone else who is warmer than they want to be.
  • Phase Change vs Evaporative cooling. 
The Evaporative cooling process: When water changes from a liquid to a gas, energy is consumed and a cooling effect is achieved through evaporation. Polymers within our products absorb water, which then evaporates along with your body heat. Our evaporative products can remain hydrated, and effective, for hours or days, depending on conditions. The products are recharged just by adding water. Evaporative cooling products are good for wearing on their own or under textile or perforated/ventilated protective clothing. Effectiveness can be reduced by high humidity conditions.

The Phase Change cooling process: Cooling energy is created from a unique Phase Change Material (PCM) mechanically sealed in durable inserts. Our PCM Cooling Products deliver a constant temperature of 58F/14C for 2-3 hours. The Phase Change material can be recharged in 20 to 30 minutes by placing in ice water, cooler, or freezer. Phase change products can be worn on their own or under leather or non-ventilated jackets. Phase Change products are excellent in environments of high humidity or limited airflow.

  • How about sizes? 
The Ultra, Sport, and Deluxe Vest is available in several sizes, and custom sizes are available by special order. A spandex panel on each side assures a comfortable fit. 

Our Sizing Chart:

Small 33" to 36" Chest
Medium 37" to 40"
Large 40" to 42"
XL 44" to 46"
2XL 48" to 51"
3XL 52" to 54"
4XL 56" to 60"

The Phase Change Vest comes in two sizes, medium/large for people 100 to 175 pounds, and large/extra large for people 175 to 250 pounds. Velcro panels allow adjustments at the shoulders. Two adjustable straps on each side allow a custom fit. Larger and custom sizes are also available. 
 

  • How long will the Vests cool my body? 
The Evaporative Vests will remain hydrated for several days. How long you feel the cooling effects depends on the conditions. Soaking the poncho or vest in water during a rest or fuel break can rejuvenate it in just a few minutes. Naturally, exposure to high winds will cause the water within the vest to evaporate much quicker. High humidity can also lessen the cooling effect.
  • How should I wear the vest? 
Our products can be worn alone, or under protective clothing. When riding with a protective jacket or suit, the vests should be worn under the jacket. Allowing some air to enter the jacket through the sleeves and vents will enhance the cooling effects of the evaporative vests. Without protective clothing I recommend that a loose fitting shirt be worn over the vest when riding, to minimize the dehydration of the vest. The Phase Change vests maintains it's 58 degree temperature longer when protected from the wind and sun.
  • Are the vests washable? 
Yes. Completely dehydrate the evaporative vests by hanging in open air and then hand wash. The vest may take several days to completely dehydrate. Hand wash and rinse quickly using only mild soap. Do not use harsh detergents. The Phase Change vests can be washed normally after removing the phase change inserts.
  • How about storage, on and off the bike? 
The evaporative vests may be hydrated and stored temporarily in a closed bag for those times when you don't need it quite yet, and the bag is handy for a quick recharge. After the ride, hang in open air until completely dry.
  • Is any special care required? 
Store by hanging in open air until completely dry. Do not store in a closed container or plastic bag, as these may cause mildew. Do not spill salt water, gasoline, diesel fuel, alcohol, or other chemicals on the vest. The Sport vest can be placed in Freezer or ice-water. Do NOT freeze the MiraCool products or place them in contact with ice. 

Any other questions?